Refund Policy
Nurvo is a subscription service from Lunartech Solutions (Private) Limited. This policy sits alongside your rights under the Consumer Protection Act [Chapter 14:44] of Zimbabwe, which this policy does not reduce.
Try before you pay
We offer a demonstration with your own data, and where agreed a trial period, before you commit. We encourage you to use these — they are the best protection against paying for something that does not fit.
Monthly subscriptions
You may cancel at any time and the subscription simply ends at the close of the period you have paid for. If you were charged after cancelling, or charged the wrong amount, tell us and we will refund the difference in full.
Annual subscriptions
If you cancel an annual subscription within the first 30 days, we refund the unused months in full. After 30 days, refunds of unused months are at our discretion, except where the service has materially failed to work as described — in which case we will refund the unused portion.
Service failure
If a defect on our side makes the service substantially unusable and we cannot fix it within a reasonable time, you are entitled to a pro-rata refund of the affected period.
Implementation and data-import work
Fees for completed setup, training or data-import work are not refundable once that work has been delivered and accepted.
How to claim
Email sales@nurvo.co.zw from your account email with your business name and the reason. We respond within 5 business days; approved refunds are paid to the original payment method within 14 days.